We pride ourselves in delivering a first-class customer service. You can expect that we will:
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Let you know what level of services or information we can provide, who to contact and how to get in touch
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Be welcoming, courteous, fair and respectful
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Aim to be helpful and responsive, to keep you informed, and to communicate with you clearly at all times
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Aim to provide good quality information in plain English, that is suited to your individual needs
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Return your telephone calls within 24 hours on weekdays
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Respond to your emails within 24 hours on weekdays
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Acknowledge all written correspondence within 2 working days of receipt
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Ensure your enquiry will be handled by another member of the client care team, should your regular contact be unavailable
